SALES SUPPORT

RESPONSIBILITIES

  • Processing new sales leads
  • Providing troubleshooting assistance for customer orders, and account status
  • Managing the correspondence between the sales team and their clients
  • Monitoring customer accounts
  • Manage sales tracking tools and report on important information
  • Providing data and reports to help the sales team
  • Keeping track of sales targets
  • Keeping record of sales trends
  • Answering phone calls
  • Scheduling diaries
  • Stay up-to-date with new product and features
  • Review pending orders and specific customer requests to ensure excellent customer service and customer experience
  • Understanding customer requirements precisely and collaborating effectively with product manage in developing the ideal product for customer

REQUIREMENT

  • Good customer care skills
  • Good written and verbal English, Malay, Chinese (additional bonus)
  • Accuracy and attention to detail
  • Good organizational skills
  • Good computer and keyword skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills
  • Quick to learn
  • Excellent communication skills
  • Analytical and multitasking skills